Job Description

SUMMARY
The Guest Experience Adviser (GEA) Lead is responsible for supporting the Guest Experience Department by being the example of what the department strives to be specifically modeling superior customer service and outstanding sales conversion. The Guest Experience Adviser Lead will assist in employee training by being familiar with all points and responsibilities in the Guest Experience Department. The Lead will also assist in the logistics side of the department by being responsible for the ordering/care of the concessions stand.

EQUAL EMPLOYMENT OPPORTUNITY

Arizona Science Center maintains a strong policy of equal employment opportunity for all Employees and applicants.  We recruit, hire, train, promote, compensate and dismiss employees on the basis of such factors as experience, character, ability and skill, without regard to race, color, religion, sex, sexual orientation, national origin or heritage, age, marital or veteran status, disability, citizenship, or any other status protected by federal, state or local law.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • GEA Lead for new employee training
  • Ordering product for the concession stand
  • Flexibility and knowledge of all the stations within Guest Experience
  • Cash handling and balancing
  • Responsible for keys to the building and Guest Experience office
  • Manager On Duty in the absence of the GEA Manager or GEA Assistant Manager

SUPERVISORY RESPONSIBILITIES
Ensures that new hire training is handled efficiently and professionally. Ability to close and to handle daily activities and supervise staff in the absence of the GEA Managers. 

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions.  The noise level in the work environment is usually moderate.

OTHER
This job also requires the use of a computer which will be placed somewhere in the employee's workspace.  The employee must have the necessary keyboard and computer mouse skills as well as the ability to read a color monitor.

Skills / Requirements

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High School diploma and/or a minimum of one year related work experience.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write reports and correspondence.  Understanding of legal contracts required.  Ability to speak effectively before groups of        customers or employees of various organizations.

MATHEMATICAL SKILLS
Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, and sit.  The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Important Notes

TO APPLY
Please submit a resume and cover letter to Human Resources at hr@azscience.org using the subject line: Last Name, First Name, Guest Experience Adviser Lead. No phone calls, please.