Guest Experience Team Lead - Full Time
SUMMARY: The Guest Experience Team Lead is responsible for supporting the Guest Experience Department by being the example of what the department strives to be specifically modeling superior customer service and outstanding sales conversion. The Guest Experience Team Lead will assist in employee training by being familiar with all points and responsibilities in the Guest Experience Department. The Lead will also assist in the logistics side of the department by being responsible for the ordering/care of the concessions stand.
EQUAL EMPLOYMENT OPPORTUNITY
Arizona Science Center maintains a strong policy of equal employment opportunity for all Employees and applicants. We recruit, hire, train, promote, compensate and dismiss employees on the basis of such factors as experience, character, ability and skill, without regard to race, color, religion, sex, sexual orientation, national origin or heritage, age, marital or veteran status, disability, citizenship, or any other status protected by federal, state or local law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- GEA Lead for new employee training
- Ordering product for the concession stand
- Flexibility and knowledge of all the stations within Guest Experience
- Cash handling and balancing
- Responsible for keys to the building and Guest Experience office
- Manager On Duty in the absence of the Guest Experience Manager or the Guest Experience Assistant Manager
SUPERVISORY RESPONSIBILITIES: Ensures that new hire training is handled efficiently and professionally. Ability to close and to handle daily activities and supervise staff in the absence of the Guest Experience Managers.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: High School diploma and/or a minimum of one-year related work experience.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Understanding of legal contracts required. Ability to speak effectively before groups of customers or employees of various organizations.
MATHEMATICAL SKILLS: Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually moderate.
OTHER: This job also requires the use of a computer which will be placed somewhere in the employee's workspace. The employee must have the necessary keyboard and computer mouse skills as well as the ability to read a color monitor